Understanding HomelessnessDeveloping
The Homelessness Reduction Act: Your Duty to Prevent
Understand the legal duties introduced by the Homelessness Reduction Act 2017 and what they mean in practice.
20 min
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38 modules available
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Understanding HomelessnessDeveloping
The Homelessness Workforce: Who Works Here and Why
Explore who works in the homelessness sector, what draws them to the work, and the challenges they face.
18 min
Read moduleTrauma-Informed Practice & PIEDeveloping
When Trauma Meets Homelessness
Explore how trauma and homelessness interact — why this matters for support relationships and how to respond.
20 min
Read moduleTrauma-Informed Practice & PIEDeveloping
Psychologically Informed Environments: What They Are and Why They Work
Understand what makes an environment psychologically informed — and how to create one wherever you work.
20 min
Read moduleTrauma-Informed Practice & PIEDeveloping
Avoiding Re-Traumatisation in Your Practice
Explore how everyday interactions can inadvertently re-traumatise — and what to do differently.
18 min
Read moduleTrauma-Informed Practice & PIEDeveloping
TIC in Practice: Case Studies from the Sector
Real examples of trauma-informed practice from organisations across the UK homelessness sector.
20 min
Read moduleTrauma-Informed Practice & PIEDeveloping
Psychologically Informed 1:1 Meetings
How to make one-to-one meetings feel safe, purposeful and genuinely helpful for the people you support.
15 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Reflective Models in Practice: ERA, Gibbs and Beyond
Explore practical models for structured reflection — ERA, Gibbs, Kolb and the What/So What/Now What framework.
18 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Strengths-Based Approaches: Seeing Possibility
Explore the strengths-based approach and the KcVETS model — shifting focus from what's wrong to what's possible.
18 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
An Introduction to Motivational Interviewing
A practical introduction to motivational interviewing — the evidence-based approach to supporting change.
20 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Understanding the Stages of Change
Explore the Prochaska and DiClemente model of change — and what it means for how you support people.
18 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Professional Curiosity: Looking Beyond the Obvious
Developing the practice of looking deeper, noticing inconsistencies, and asking better questions
20 min
Read moduleSafeguardingDeveloping
Domestic Abuse: Understanding and Responding
Understand domestic abuse — how it shows up in homelessness contexts and how to respond with confidence.
20 min
Read moduleSafeguardingDeveloping
Modern Slavery and Exploitation in Homelessness Contexts
Understand the signs of modern slavery and exploitation — and your role in identifying and responding.
18 min
Read moduleSafeguardingDeveloping
Professional Curiosity as a Safeguarding Tool
Explore how professional curiosity — asking questions, following up, not accepting easy answers — is central to safeguarding.
16 min
Read moduleSafeguardingDeveloping
Whistleblowing and Raising Concerns
Your legal rights and practical guide to raising concerns about wrongdoing affecting others
19 min
Read moduleSafeguardingDeveloping
Recognising Professional Misconduct
Understanding what professional misconduct looks like and how it can hide in plain sight
21 min
Read moduleSafeguardingDeveloping
When Does Poor Practice Become Harm?
Understanding the spectrum from mistakes to harm and knowing when to escalate
19 min
Read moduleSafeguardingDeveloping
Escalation: Knowing When and How to Act
When to escalate concerns, where to take them, and how to protect yourself in the process
20 min
Read moduleSafeguardingDeveloping
Client-on-Client Harm: Recognising When to Intervene and Report
Understand when peer conflict becomes harm, how to respond safely, and when escalation is needed
19 min
Read moduleMental Health & WellbeingDeveloping
Mental Health Crisis: What It Looks Like and How to Respond
Understand what a mental health crisis can look like — and how to respond safely and supportively.
18 min
Read moduleMental Health & WellbeingDeveloping
Supporting Someone in Emotional Distress
Practical skills for supporting someone who is struggling emotionally — drawing on motivational interviewing and active listening.
18 min
Read moduleSubstance Use & RecoveryDeveloping
Common Substances: What Workers Need to Know
A practical overview of common substances — their effects, risks and what workers may observe in the people they support.
20 min
Read moduleSubstance Use & RecoveryDeveloping
Gambling and Hidden Addictions
Explore gambling and other less visible addictions — often overlooked, but significantly impacting people's lives.
18 min
Read moduleSubstance Use & RecoveryDeveloping
Working With Ambivalence in Recovery
Explore how ambivalence shows up in recovery — and how to work alongside it with patience and skill.
18 min
Read moduleHousing & Homelessness SystemsDeveloping
The Homelessness Reduction Act: A Practical Guide
A practical guide to the Homelessness Reduction Act 2017 — the 56-day duty, prevention duties and how they work.
20 min
Read moduleHousing & Homelessness SystemsDeveloping
The Renters' Rights Act 2025: What Changed and Why It Matters
Understand the Renters' Rights Act 2025 and the significant changes it introduced for people at risk of homelessness.
18 min
Read moduleHousing & Homelessness SystemsDeveloping
Local Housing Allowance: Understanding the Hidden Barrier
Explore Local Housing Allowance — why the gap between LHA rates and actual rents creates a hidden barrier to housing.
18 min
Read moduleBenefits & Financial InclusionDeveloping
Financial Hardship: Debt, Crisis and Options
Explore the debt options available to people in financial hardship — from DMPs and DROs to breathing space.
18 min
Read moduleBenefits & Financial InclusionDeveloping
Financial Exclusion: Barriers to Banking and Money
Understand financial exclusion — why some people are locked out of basic financial services and what can help.
16 min
Read moduleBenefits & Financial InclusionDeveloping
The Financial Inclusion Strategy: Understanding the Bigger Picture
Explore the HM Treasury Financial Inclusion Strategy (2025) and what it means for people experiencing homelessness.
16 min
Read moduleEquality, Diversity & InclusionDeveloping
Anti-Oppressive Practice: Reflecting on Your Own Power
Explore anti-oppressive practice and reflect on your own position, power and privilege in the support relationship.
18 min
Read moduleEquality, Diversity & InclusionDeveloping
Inclusion in Services: Moving from Policy to Practice
Explore what genuine inclusion looks like in homelessness services — moving beyond policy statements to real practice.
18 min
Read moduleEquality, Diversity & InclusionDeveloping
Positive Action in Practice: What It Is and Why It Matters
Understand positive action — what it is, how it differs from positive discrimination, and why it matters.
16 min
Read moduleStaff WellbeingDeveloping
Secondary Traumatic Stress: What It Is and How to Manage It
Explore secondary traumatic stress — how it differs from burnout and vicarious trauma, and how to protect yourself.
18 min
Read moduleStaff WellbeingDeveloping
Building Self-Awareness: Your Emotional Responses at Work
Develop your self-awareness around your own emotional responses — including transference and countertransference.
18 min
Read moduleStaff WellbeingDeveloping
Self-Care Strategies That Actually Work
Move beyond bubble baths and buzzwords — explore the self-care strategies backed by evidence and practitioner experience.
18 min
Read moduleStaff WellbeingDeveloping
Reflective Practice as a Wellbeing Tool
Explore how regular reflective practice supports your wellbeing — not just your professional development.
18 min
Read module