In shared spaces — hostels, day centres, accommodation — clients interact with each other constantly. Most of these interactions are fine. But sometimes one person harms another. It might be obvious. It might be subtle. It might happen gradually, or it might be sudden.
As a support worker, you're in a complicated position. You're not there to police friendships or make choices for people. But you are there to keep people safe — and that includes safe from each other.
This module is about navigating that tension: when do you step in? When do you report? How do you support someone who's been harmed by another client without overstepping? How do you recognise harm when it's hidden behind what looks like friendship?
The hardest part isn't always recognising misconduct. It's knowing the difference between normal conflict and actual harm, and having the confidence to act on what you see.
By the end, you'll have a clearer framework for making those decisions — and the confidence to act on them.