Not all poor practice is harm. But not all harm is dramatic or obvious either.
There's a spectrum. On one end: you're tired and forget to lock the door during someone's private time. Poor practice, yes. But it's a mistake, it's addressed, and it doesn't reflect a pattern of endangering people.
On the other end: a staff member regularly prioritises their own needs over someone's safety, disregards policies designed to protect people, and does so knowingly. That's harm. It's not an accident.
And there's everything in between. The question becomes: when does something cross from "this isn't great but we can address it" to "this is causing actual harm"?
This matters because it changes what response is appropriate. Poor practice is managed through supervision, training, and feedback. Harm requires formal investigation, safeguarding processes, and potentially removal of the person from the role.
By the end of this module, you'll have a framework for thinking through that question.