Professional Practice & Reflective SkillsFoundation
Professional Curiosity: Asking Better Questions
Explore professional curiosity — the practice of asking more questions, looking further, and not accepting easy answers.
15 min
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Professional Practice & Reflective SkillsFoundation
Active Listening: Hearing What's Said and What Isn't
Develop your listening skills to hear not just words but meaning, emotion and what's not being said.
15 min
Read moduleProfessional Practice & Reflective SkillsFoundation
Reflective Practice: What It Is and Why It Matters
Understand reflective practice — what it really means, why it matters, and how to build it into your working life.
15 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Reflective Models in Practice: ERA, Gibbs and Beyond
Explore practical models for structured reflection — ERA, Gibbs, Kolb and the What/So What/Now What framework.
18 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Strengths-Based Approaches: Seeing Possibility
Explore the strengths-based approach and the KcVETS model — shifting focus from what's wrong to what's possible.
18 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
An Introduction to Motivational Interviewing
A practical introduction to motivational interviewing — the evidence-based approach to supporting change.
20 min
Read moduleProfessional Practice & Reflective SkillsDeveloping
Understanding the Stages of Change
Explore the Prochaska and DiClemente model of change — and what it means for how you support people.
18 min
Read moduleProfessional Practice & Reflective SkillsAdvanced
Working With Ambivalence and Resistance
Understand ambivalence and resistance as normal parts of change — and how to work with them rather than against them.
20 min
Read moduleProfessional Practice & Reflective SkillsFoundation
Your Professional Development: Using the Homelessness Skills Framework
Understand the National Homelessness Skills Framework and how to use it to guide your own development.
15 min
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