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Team Leader Development

Designed for people supporting staff teams — covering PIE, reflective supervision, safeguarding and the emotional demands of leadership.

Team leaders and managersDeveloping to Advanced10 modules
  1. Developing

    Psychologically Informed Environments: What They Are and Why They Work

    Understand what makes an environment psychologically informed — and how to create one wherever you work.

    20 min
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  2. Foundation

    Burnout and Vicarious Trauma: Recognising the Signs

    Understand burnout and vicarious trauma — how they differ, how they develop, and the early warning signs to watch for.

    18 min
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  3. Foundation

    Psychologically Informed Inductions: Starting Well

    Why the induction experience matters for trauma-informed practice — and how to get it right from the start.

    15 min
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  4. Developing

    Psychologically Informed 1:1 Meetings

    How to make one-to-one meetings feel safe, purposeful and genuinely helpful for the people you support.

    15 min
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  5. Foundation

    Reflective Practice: What It Is and Why It Matters

    Understand reflective practice — what it really means, why it matters, and how to build it into your working life.

    15 min
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  6. Developing

    Reflective Models in Practice: ERA, Gibbs and Beyond

    Explore practical models for structured reflection — ERA, Gibbs, Kolb and the What/So What/Now What framework.

    18 min
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  7. Foundation

    Information Sharing and Confidentiality

    Navigate the balance between confidentiality and the need to share information to keep people safe.

    16 min
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  8. Developing

    Anti-Oppressive Practice: Reflecting on Your Own Power

    Explore anti-oppressive practice and reflect on your own position, power and privilege in the support relationship.

    18 min
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  9. Advanced

    The Emotional Demands of the Role: Transference and Countertransference

    A deep exploration of transference and countertransference — the emotional undercurrents in support relationships.

    20 min
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  10. Developing

    The Homelessness Workforce: Who Works Here and Why

    Explore who works in the homelessness sector, what draws them to the work, and the challenges they face.

    18 min
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Pathways suggest a sequence — but you can explore any module at any time. There's no obligation to follow the order.