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Housing and Benefits Navigator

Understand the housing and benefits systems so you can better support the people you work with to navigate them.

All roles needing systems knowledgeFoundation to Developing10 modules
  1. Foundation

    What Is Homelessness? The Full Picture

    Move beyond rough sleeping to understand the many forms homelessness takes — and why it matters for everyone working in the sector.

    20 min
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  2. Foundation

    Emergency Housing: Who Qualifies and How

    Understand who qualifies for emergency housing from the council — the legal tests, duties, and what happens in practice.

    20 min
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  3. Foundation

    Temporary Accommodation: The Realities

    Explore what temporary accommodation really looks like — and its impact on the people placed there.

    18 min
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  4. Foundation

    Housing Options: An Overview for Workers

    Get to know the full range of housing options available — so you can better support people to understand their choices.

    18 min
    Read module
  5. Developing

    The Homelessness Reduction Act: A Practical Guide

    A practical guide to the Homelessness Reduction Act 2017 — the 56-day duty, prevention duties and how they work.

    20 min
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  6. Developing

    Local Housing Allowance: Understanding the Hidden Barrier

    Explore Local Housing Allowance — why the gap between LHA rates and actual rents creates a hidden barrier to housing.

    18 min
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  7. Foundation

    Universal Credit: The Basics

    A clear introduction to Universal Credit — how it works, who gets it, and what affects it for people experiencing homelessness.

    20 min
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  8. Foundation

    PIP and Disability Benefits: Who Qualifies and How

    Understand Personal Independence Payment and disability benefits — current rates, eligibility and the assessment process.

    18 min
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  9. Developing

    Financial Hardship: Debt, Crisis and Options

    Explore the debt options available to people in financial hardship — from DMPs and DROs to breathing space.

    18 min
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  10. Developing

    Financial Exclusion: Barriers to Banking and Money

    Understand financial exclusion — why some people are locked out of basic financial services and what can help.

    16 min
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Pathways suggest a sequence — but you can explore any module at any time. There's no obligation to follow the order.